Shipping Policy

This Shipping Policy governs the purchase and shipment of products ordered through the website www.bloomrakehive.com (“Website”), operated under the brand name bloomrakehive (“we”, “us”, or “our”). By placing an order on our Website, you agree to the terms outlined below.

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1. Delivery Coverage Area

We deliver orders exclusively to destinations within Europe. All orders are dispatched from our European fulfillment centers to ensure timely and reliable standard ground transit.

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2. Order Processing & Dispatch Times

Order Processing Time: Orders are processed, checked, and prepared for dispatch within 1–2 business days (Monday through Friday, excluding public holidays in the dispatch jurisdiction).
Transit & Delivery Time: Standard shipping transit across Europe typically requires 4–9 business days following handover to the designated carrier network.

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3. Logistic Partners & Order Tracking

To ensure consistent delivery standards, orders are handed over to premium carrier networks, including DHL Priority, FedEx Priority, and UPS Priority.

Upon fulfillment and dispatch from our handling facilities, an automated shipping confirmation email containing a unique tracking identifier and direct tracking link will be sent to the email address provided during checkout. Supplemental automated updates will follow at key fulfillment milestones, including:
Receipt and scan at the primary regional logistics depot
Arrival at the local destination sorting hub
Out-for-delivery status with the local courier service

Transit Threshold: If your package has not arrived within the estimated standard transit window, please monitor the direct tracking link provided in your confirmation email or contact our support team at report@bloomrakehive.com.
Investigation & Resolution Process: For shipments exceeding standard delivery windows, we initiate an official carrier investigation with the relevant delivery service. Following confirmation of a lost, misrouted, or significantly delayed parcel from the carrier, we will offer a suitable resolution based on the situation, consisting of either a full order refund or a replacement shipment dispatched at no additional charge to the customer.

Address Accuracy: Customers are required to provide complete and accurate delivery details at the time of purchase. We are not liable for non-delivery or misdelivery resulting from incorrect, incomplete, or invalid street details entered during checkout.
Failed Delivery Attempts: If a package cannot be delivered due to customer absence, refusal of parcel acceptance, or failure to collect from a designated local carrier pickup point within the carrier’s specified holding timeframe, the package may be returned to our dispatch facility. Any associated return processing or re-dispatch logistics costs remain the responsibility of the purchaser.

Support Email: report@bloomrakehive.com